Attention: homes that closed prior to March 1, 2024, need to email us directly for all warranty claims or questions. Homes that closed on or after March 1, 2024, may access the 2-10 HBW homeowners portal to report warranty issues or call 1-800-811-8787.

Warranty Request

As an enhancement to our warranty program, we have enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

Homeowner Portal Sign In

Emergencies

If you experience an emergency warranty service situation as defined below, please notify 2-10 HBW using the portal above and contact the appropriate contractor below. Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.

Plumbing Emergency Contact: 352-474-9956

*A drain back up
*Plumbing not working at all
*Excessive leak (one that is a slow drip is not considered excessive)

Electrical Emergency Contact: 352-472-5511

*A hot wire is exposed
*Electrical not working at all (this does not include individual switches or outlets; this is for the entire house)

HVAC Emergency Contact: 352-215-5054

*The entire system is not working (this does not include individual rooms or zones)

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN YOUR SIGNED CONTRACT, WILLAIM WESEMAN CONSTRUCTION DOES NOT MAKE ANY REPRESENTATIONS OR GRANT ANY WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, BY STATUTE OR OTHERWISE AND EACH PARTY SPECIFICALLY DISCLAIMS ANY OTHER WARRANTIES, WHETHER WRITTEN OR ORAL OR EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE.